ActionScript 2.0 Reference Guide
Link includes three selected APIs written by me.
Problem: New version of ActionScript Reference Guide 2.0. Update needed to be documented and communicated to the engineering community inside and outside of Adobe.
Goal: Produce a hard copy reference guide for engineers.
Role: Wrote 48 APIs including ECMAScript for XML, flash.events, flash.errors, flash.accessibility, XML operators. I worked with engineers and the documentation team to write APIs for book. I tested APIs, reported bugs, wrote code examples, triaged content gathered from engineering meetings and email threads to update the master FrameMaker document and style guide.
Outcome: Beautiful hardcopy reference guide and master source for online help website.
Online Flash Quick Start Guide
Link shows a moment in my process of printing out the online help guide, hand-editing it, testing the examples in the guide to ensure accuracy in the new software version.
Problem: Teach designers how to make websites and videos with Flash.
Goal: Test, perform, edit, and update the public-facing Quick Start Guide.
Role: Using the new language reference guide, ActionScript 2.0, I updated the Flash Quick Start Guide from the old to the new version of Flash by scrubbing the entire online help site.
Outcome: Artists are able to easily use the new version of flash by looking up questions in the online help documentation.
Problem: Customers were finding valuable bugs in software and documentation. My team was tasked with triaging the bugs and responding to the customers who reported the bug.
Goal: Design storyboard to manage customer comments in public forums.
Role: Storyboarded the workflow and intended outcomes, and implemented the process.
Outcome: Slick system where writers triaged customer comments, updated LiveDocs, and pushed fix immediately to web. In the process of correcting the documentation bugs, I found and filed many engineering bugs.